by Nicole Bradford
A new service portal for Pearland Water customers is online after a process that began with installing smart water meters in 2019.
“This brand-new platform is specifically designed to help Pearland Water customers gain enhanced control over their water usage and billing management, complemented by an expanded array of payment options and helpful insights into their billing statements,” the city said in a May 24 release.
The new meters transmit data to a central location as part of an upgrade to Advanced Metering Infrastructure (AMI).
The customer service portal will provide hour-by-hour insights into their water use, the ability to create text, email, or phone call alerts when water use reaches a set limit, various bill payment options, and leak detection alerts.
Because the payment process has also changed, customers signing up for the portal must create an account and enter new payment information.
The new system does require action on the part of customers, who will be prompted to create an account and re-enter payment information.
There is no cost to sign up, and more information is available at pearlandtx.gov/portal.
